OVERVIEW Up until a few years ago, when you would think Maruti Suzuki, chances are that a hatchback would come to mind. Something, that clearly stresses a lot on fuel efficiency and tries to be as cost efficient as possible. Clearly, that formula has worked wonders and the company has been unbeatable in the hatchback segment in the country. So, it was time to look at the higher segment – Sedan. It started with the Maruti Suzuki SX4 and the company, in that segment, is currently represented by the Ciaz. Interestingly, the Ciaz also has a clever hybrid system variant that promises to deliver fuel efficiency unlike any other offering in the segment, making it probably one of the best[…]

OVERVIEW ; The stylish C-class-based Mercedes-Benz GLC SUV was launched last year and we loved the car when we drove it. It was high time that Mercedes-Benz had a competitor in that segment which till date was only captured by the likes of the Audi Q5 and the BMW X3. It was in August last year, that we first got a chance to see and drive the GLC Coupe SUV and that one caught our attention. In fact, we were told by the folks at Mercedes-Benz that the GLC Coupe will come to India with one more variant. Sadly though we only get the AMG and even though I began this sentence with ‘sadly’, I am not the one to[…]

OVERVIEW ;. After a remarkably quiet 2013 Maruti Suzuki has begun spreading its gigantic wings all over 2014. They begin the year with a brand new offering aimed squarely at the Indian market. The Celerio, if you aren’t aware of it by now, is a hatchback that will eventually replace the A-Star and the Estilo.. The Celerio is built on an all-new platform that has been in the making for close to three and a half years. A team of around 175 designers, engineers, product planners, visualisers, marketeers etc from both India and Japan have combined their efforts to this end. Except whoever came up with a name that sounds like a veggie in a salad mated to Mahindra’s favourite[…]

Skills-based routing allows contact center to route different types of calls — for example sales, service, and payment processing — to the agents who have the skill necessary for that call. When agents are cross-trained, so that some or all have more than one skill, skills-based routing can increase the amount of time agents spend handling calls, offering significant cost savings and improved service levels without additional staff.Implementing skills-based routing adds new workforce management challenges for contact centers. The process of creating accurate forecasts and developing efficient schedules for agents in contact centers that handle only one call type is well understood; achieving the same goals when the contact center handles different types of calls is much more complex. In[…]