OVERVIEW ; The stylish C-class-based Mercedes-Benz GLC SUV was launched last year and we loved the car when we drove it. It was high time that Mercedes-Benz had a competitor in that segment which till date was only captured by the likes of the Audi Q5 and the BMW X3. It was in August last year, that we first got a chance to see and drive the GLC Coupe SUV and that one caught our attention. In fact, we were told by the folks at Mercedes-Benz that the GLC Coupe will come to India with one more variant. Sadly though we only get the AMG and even though I began this sentence with ‘sadly’, I am not the one to[…]

Skills-based routing allows contact center to route different types of calls — for example sales, service, and payment processing — to the agents who have the skill necessary for that call. When agents are cross-trained, so that some or all have more than one skill, skills-based routing can increase the amount of time agents spend handling calls, offering significant cost savings and improved service levels without additional staff.Implementing skills-based routing adds new workforce management challenges for contact centers. The process of creating accurate forecasts and developing efficient schedules for agents in contact centers that handle only one call type is well understood; achieving the same goals when the contact center handles different types of calls is much more complex. In[…]

OVERVVIEW ; The Baleno is Maruti Suzuki’s performance version of its premium hatchback, a name enhanced by the fact that the RS means Race Sport. This variant is based on the top-end Alpha trim of the current Baleno and is powered by a new powerful 1.0-litre BoosterJet direct injection petrol engine. This one is already exported to Europe and Japan from India, and now the carmaker has launched it in our country. Well, the manufacturer has detuned this engine for the Indian market as against the international counterpart. Nonetheless, the Baleno RS with, 100bhp of power, still becomes the most powerful hatchback from the carmaker. But, does it make an enticing buy? To find out we put the car through[…]

OVERVIEW If you do a simple random sampling of a group of Indians who know how to drive, chances are a majority of them would have learnt driving on an Alto. Ever since Maruti Suzuki first launched it in September 2000, as many as 30 lakh units of this entry-level hatchback have been cumulatively sold in the country. The car’s unique selling points have been its remarkable fuel efficiency, peppy engine, attractive price and low maintenance. Add to that Maruti’s countrywide sales network—you can practically buy an Alto even if you live in the remotest town in India! Yet another reason for its success is that the Alto has been evolving to reflect the changing India. Over the years, Maruti[…]

OVERVIEW ; There are luxury car brands and then there’s Jaguar. The brand is known for a lot of things – exquisite designs, panache, dynamic abilities; and that’s besides the luxury and the heritage it enjoys. I was in fact so smitten by the XFR-S and the F-Type that I had withdrawal symptoms for days after driving. So, a luxury SUV from Jaguar sounded somewhat outlandish. I couldn’t quite believe it at first, but, isn’t the entire world swooning over the form of the automobile? Jaguar had to make the global unveil special, so they got the famous Terry Grant do a 360 degree loop in the F-Pace. Heck, that’s a record in the Guinness Book even before being launched![…]

OVERVIEW ; The new headlights with DRL, LED taillights, foldable ORVMs with turn blinker, sunroof, shark-fin antenna, new alloy wheels and several other styling elements reflect the premium class of the car. With a long wheelbase, Honda City offers great cabin space for the driver and passengers. The sedan comes integrated with eight-speaker stereo system with support for Aux-in and Bluetooth support. The 17.7 cm screen integrates visual Navigation system along with park assist system that displays objects while reversing. A climate control unit for passengers helps keep cabin temperature in check. There are power outlets in the front and rear for gadgets. An instrument cluster with the ‘Econ’ setting, a start-stop button, and several other advanced features find place[…]

OVERVIEW The Toyota Camry is a very popular sedan in a lot of global markets. The vehicle is known for its bullet-proof reliability, space and comfort. In a lot of countries, the car is used as a taxi and cabbies swear by the vehicle. However, Toyota just couldn’t hit the right chord with buyers in this segment in India. The previous generation Camry sold in few numbers to private customers compared to the Skoda Superb while largely hotels bought the car. The seventh generation Camry came to our country in 2012 and it didn’t sell in big numbers in India thanks to the fact that it was expensive and came with a short equipment list. Toyota has now launched the[…]

OVERVIEW ; The race track is both the best and the worst place to test cars. Before you can begin to test a car on the tarmac, the track is already testing your ego. So, even if you get on to the track with a honed instinct to understand the car at hand, you have subliminally let that take a back seat by the time you are tackling the first corner. Often, it is a fight to keep the challenge going even as you weigh both your and the machine’s limitations. That is exactly how it seemed when I was peering through the windscreen of the new Baleno Rs. I was at the Buddh International Circuit, the F1 circuit in[…]

OVERVIEW ; The luxury crossover from Audi, the Q5 has been in the market for eight years, without any major change. These spy pictures reveal an all new styling for vehicle. The new-generation Audi Q5 has been spotted on test in India. After its recent unveil, Audi will want to get the new-gen quickly to India, as the competition, especially Mercedes-Benz has been outselling others in this segment. The Mercedes-Benz GLE has been a hit and the Ingolstadt-based automaker will want to get a stronger and fresh product to become competitive. The 2017 Audi Q5 shouldn’t be very far from its launch. The spy pictures captured by one of our readers and close friend Harsh Jhaveri. DESIGN AND STYLE ;[…]

OVERVIEW ; Honda Cars launched the new Amaze at the start of the year. The second we set eyes on it, we knew that the new Honda Brio would be just around the corner as well, the company just kept mum about it. Well, we were right and here it is, the new Brio, ladies and gentlemen. The changes which Honda have made are not mechanical, where they have chosen to focus their attention on is the styling and features. A mid-life upgrade, if you will. Well the old Honda Brio was a car that provided the individual quirky looks, Honda reliability and affordability. However, it needed something more and that comes in the shape of the new Brio we[…]