In this section, you will learn about some of the different types of evaluation that can be used in your health education activities. Look carefully at Figure. It illustrates the three most usual types of evaluation. 1 Process evaluation Process evaluation is concerned with assessing the process of your health education implementation and how the work takes place. It can be carried out throughout your activities and can guide you to make changes to maximise your effectiveness and efficiency. In process evaluation, you evaluate the progress of work performance — whether the planned activities are carried out efficiently, cost effectively and as scheduled. Process evaluation is conducted while health education activities are going on. Check for Educational Evaluations in US at[…]

Evaluation is a process used by researchers, practitioners, and educators to assess the value of a given program, project, or policy. The primary purposes of evaluation in public health education and promotion are to: (1) determine the effectiveness of a given intervention and/or (2) assess and improve the quality of the intervention. Through evaluation, we can identify our level of success in evoking desired outcomes and accomplishing desired objectives.This is accomplished by carefully formulating specific, measurable objective statements that enable evaluators to assess if the intervention influences intended indicators and/or if the correct measures were used to gage effectiveness. Determining the impact of our efforts has vast implications for the future of the intervention. For example, through evaluation we are[…]

There are several options to choose from, these include: Traditional PBX and Key Systems, Nortel, ShorTel, and 3com. Traditional private branch exchange systems offer reliability and scalability. This is a very widely trusted data platform, that has fully featured systems and is designed to meet the voice communications needs of every size business. This provides sophisticated messaging, contact centre and computer integration. For years Nortel has been a staple for reliability and efficiency, for small businesses this is a great solution because it is a cost effective for a small business. This solution usually combines voice, data and business applications onto a single unified platform. Shor Tel delivers unrivalled scalability and manageability, the user interface literally sets the standard for[…]

Business enterprises are ever on the look-out for effective marketing strategies to boost their sales more so, in today’s fierce competition scenario. Successful utilization of modern technological facilities can arm a business to significantly edge out competition and help to enlarge the customer base.One technology that readily comes to mind is the use of toll free numbers. The chief advantage of toll free numbers is the telephone call charges will be borne by the called party. This will encourage existing as well as prospective customers to call a business more often.This type of increased telephone calling by customers will help generate more sales leads and additional business. Toll free numbers will also help the marketing team to better identify potential[…]

This is a walk-through of the steps I personally took in a single year, to begin learning JavaScript. My goal was to be able to get a job in a position where Javascript would be at the forefront of what I do on a daily basis. I should make it clear that my journey wasn’t as smooth as what I’m about to present to you, this should give you a much smoother ride. The inspiration for writing this article is that I’ve been asked how I’ve gotten to the level I’m at in JavaScript in just under a year. (Currently working full time as a javaScript developer at BSkyB.) When I started it would have been great to have a[…]

Making Things Happen is one of the best project management books I have read in a long term, period. You can stop reading now and just buy the book if you want. Scott Berkun also has a very good Blog to follow. Otherwise, continue for a summary of the book, which is unique to me though. This is something that Scott makes very clear, in that project management is different for everyone and should be. He starts out by saying that we need to learn from the past, which Boeing does with something they call a Black Book. This learning from the past also means from different professions. If you think you have difficult project management, watch a kitchen work[…]

In the last few years there has been exponential growth in the number of mobile phone users. Today, more than 60% of total internet usage is happening via mobile phone. Obviously, the reasons include portability, cheap hardware, easy access to the internet and the increased number of services on the internet. With more users on mobile, the optimization of user experience on the phone is essential. For smaller companies, which often do not have native apps due to cost or time constraints, the web app is the key opportunity where they can win customers by providing the best possible experience. If companies have a dedicated native mobile apps, there is a possibility that many users will prefer their web version[…]

What is a Progressive Web App? Why do we need one? How can we build one? Have you ever seen an “Add to Home Screen” banner, like above, while browsing a website? When you click the button, the “application” installs itself in the background. When you open this application that now sits in your app drawer, you can browse the same experience you were doing on your browser, but now right in your mobile phone. What you have now is a mobile app that was downloaded from a web application. All this, without even have to see the face of an app store. Getting the app was so easy! But that’s not even the best part. When you open this[…]

OVERVIEW ; The stylish C-class-based Mercedes-Benz GLC SUV was launched last year and we loved the car when we drove it. It was high time that Mercedes-Benz had a competitor in that segment which till date was only captured by the likes of the Audi Q5 and the BMW X3. It was in August last year, that we first got a chance to see and drive the GLC Coupe SUV and that one caught our attention. In fact, we were told by the folks at Mercedes-Benz that the GLC Coupe will come to India with one more variant. Sadly though we only get the AMG and even though I began this sentence with ‘sadly’, I am not the one to[…]

Skills-based routing allows contact center to route different types of calls — for example sales, service, and payment processing — to the agents who have the skill necessary for that call. When agents are cross-trained, so that some or all have more than one skill, skills-based routing can increase the amount of time agents spend handling calls, offering significant cost savings and improved service levels without additional staff.Implementing skills-based routing adds new workforce management challenges for contact centers. The process of creating accurate forecasts and developing efficient schedules for agents in contact centers that handle only one call type is well understood; achieving the same goals when the contact center handles different types of calls is much more complex. In[…]